The client is the world's NVOCC market leader with their established footprints into local markets and strong positioning in global logistics. He wanted to give a shift providing enhanced customer experience by going digital.
The logistics process right from shipment booking to its tracking was operated manually and that seemed to be very tedious and time consuming. The existing operations created an inconsistent customer experience and increased customer service costs.
Sailings finder to search locations across the globe
Track & Trace for tracking shipments
Quick booking and generating a quote
Centralized portal for access to WHS inventory
Invoicing and payments
Live chat with customer service
Customer oriented 360° portal which will automate the complete logistics process